Returns & Exchanges
At Crazy House Western Wear, we want you to be completely satisfied with your purchase. If your boots don't fit or your gear isn't right, you can return or exchange unworn items within 30 days of delivery.
Initiate Your Return
Visit our online returns portal with your order number and zip code to select the items you wish to send back.
Pack Your Items
Place the unworn items in their original packaging, ensuring all tags are attached and boot boxes are protected inside a shipping carton.
Label and Ship
Print the prepaid shipping label provided via email, secure it to your package, and drop it off at any authorized carrier location.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or ship your exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing